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Customer Service

Customer Service

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As a family owned business since 1947 Gibsons Building Supplies has worked very hard to achieve our reputation for providing consistently excellent customer service in all aspects of home improvement and new construction. 

 

Custom & Special Orders

Although we carry a wide range of products there is always a need for a special or custom made items, as a member of timber mart we have access to a very large number of reputable suppliers to meet your special order needs. With two freight trucks in Vancouver five days a week, getting it here is not a problem!

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In Store Services

  • Delivery
  • Crane truck and forklift rental service
  • Special order service
  • Mixing and colour matching paint
  • Key cutting
  • Lumber package quoting
  • Window and door sales
  • Email ordering

 

Delivery Truck & Forklift Rentals

Gibsons Building Supplies has a fleet of well-equipped vehicles for delivering to job sites on the Sunshine Coast from Langdale to Earls Cove and we also specialize in island deliveries. Give us a call and we can help you determine the best delivery options for your project.

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Calculators

These free, easy to use calculators are designed to help you quickly calculate quantities for common construction projects.

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Returns & Exchanges

Items purchased at our Gibsons or Sechelt location can be returned to either location. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps us process your return quickly. 

*Return Policy Exceptions* - Some special order returns or special order cancellations are subject to a restocking fee. We do not return custom products, custom tinted paint department products, or gift cards.

Gibsons Building Supplies reserves the right to limit or refuse to accept the return of certain merchandise at any time for any reason, and/or request valid identification prior to accepting merchandise for a return.

 

Gift Cards

Gibsons Building Supplies now offers Timber Mart Gift Cards. Timber Mart Gift Cards are perfect for all occasions and make gift giving easy. Gift cards are available in $25 or flexible denominations up to $250 on each card.